Counter Lead

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Origins Full time
Origin Retail Lead - Cambridge

As a Counter Lead at Origin, you will play a crucial role in driving sales turnover and market share through exceptional customer service and a deep understanding of our brand.

Key Responsibilities:

  • Reflect a credible and professional brand image to all internal and external customers
  • Maximise sales through effective selling, service, and retail standards
  • Contribute to efficiencies by adhering to store and company procedures
  • Understand daily and weekly targets
  • Stay up-to-date with competitor activities and missed opportunities
  • Effectively leverage social media to drive business and protect the brand image
  • Deliver the brand strategy, ensuring a local plan is in place
  • Plan and implement local marketing and events initiatives
  • Deliver excellence in service execution, continually improving service levels
  • Be an ambassador for the brand, representing values and bringing them to life
  • Manage refunds and complaints in line with company guidelines
  • Use digital tools to stay up-to-date with knowledge
  • Develop a consumer recruitment and retention strategy
  • Develop up-to-date knowledge of products to deliver an industry-leading experience

Operations:

  • Plan to deliver excellent standards at all times
  • Review retail standards daily to ensure they meet the required standard
  • Ensure deliveries, stock movements, and administration are completed within agreed timeframes
  • Implement auditable processes and administration according to company guidelines
  • Minimise stock loss by implementing company security policies and procedures
  • Create and maintain a safe working environment for customers

Commerciality:

  • Manage daily replenishment, taking appropriate action when necessary
  • Maximise sales performance by utilising commercial reports
  • Plan and deliver visual merchandising layouts
  • Identify stock package issues and take corrective action
  • Effectively manage promotions and discounts
  • Identify trends and suggest enhancements to product performance

Qualifications:

  • Experience in a fast-paced retail and/or consumer-facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of the industry
  • Effective communication, organisation, and prioritisation skills

Job Type: Standard
Schedule: Part-time
Shift: Variable
Job Number: 2412566

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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