TikTok Marketplace Manager

1 week ago

London, Greater London, United Kingdom Toucan Full time

About the Role:

We are seeking a highly motivated and ambitious Client Executive to join our TikTok team at Toucan. As a Client Executive, you will be responsible for managing and optimizing our brands' presence on the TikTok marketplace.

Key Responsibilities:

  • Marketplace Management: Manage the day-to-day operations of our clients' TikTok marketplace store, including product listings, pricing, promotions, and inventory management.
  • Client Relationships: Liaise with senior stakeholders, helping to maintain and build positive client relationships while delivering success for our clients in their online sales objectives.
  • Content Strategy: Implement engaging content strategies to showcase products and drive user engagement on TikTok. Collaborate with the creative team to produce high-quality video content.
  • Campaign Execution: Execute marketing campaigns on TikTok, including sponsored posts, influencer collaborations, and paid advertisements. Monitor and analyze campaign performance to optimize ROI.
  • Data Analysis: Utilize analytics tools to track and report on key performance metrics such as sales, traffic, conversion rates, and customer engagement. Use data-driven insights to make informed decisions and improvements.
  • Customer Engagement: Foster a positive customer experience by managing customer interactions, addressing inquiries, and resolving issues in a timely manner. Monitor reviews and feedback to enhance service quality.
  • Market Research: Stay up-to-date with the latest trends and developments on TikTok and in the broader social commerce landscape. Identify new opportunities and emerging trends to stay ahead of the competition.
  • Collaboration: Work closely with cross-functional teams to ensure alignment and coherence in all TikTok marketplace activities.

Requirements:

  • Bachelor's Degree: In Marketing, Business, Communications, or a related field.
  • Content Creation Skills: Excellent content creation skills, including video production and editing.
  • Client Management Experience: Previous client management experience.
  • Communication Skills: Strong communication and interpersonal skills.
  • Analytics Tools: Experience in using analytics tools to interpret data and drive actionable insights.
  • Creative Thinking: Creative thinker.
  • Multi-Tasking: Ability to multitask and thrive in a fast-paced, dynamic environment.
  • Social Media Experience: Experience with other social media platforms and e-commerce marketplaces.
  • Self-Motivation: High-energy and self-motivated.

About Toucan:

Toucan is a full-service agency that specializes in Amazon and TikTok marketing. We are a dynamic and entrepreneurial team that is passionate about helping our clients succeed in the digital marketplace.

Our Values:

  • Curiosity: We foster personal development and are always learning.
  • Ambition: We set high targets for ourselves, our team, and the company.
  • Entrepreneurial Spirit: We use our initiative and try to find solutions first.
  • People First: We are authentic, respect others' time, and support each other's lives outside of work.
  • Collaboration: We are one team and unite to deliver results.

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