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Resident Liaison Officer

2 months ago

Essex, United Kingdom United Living Group Full time

About United Living Group

United Living Group is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future.

Our Mission

Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.

Our Businesses

United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:

Property Services – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.

Infrastructure Services – Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK's largest network owners and operators.

New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind.

Connected - We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all.

Job Description

Resident Liaison Officer

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

You will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly.

You will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Requirements

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career progression aligned with the company's growth
  • Immediate interview for qualified candidates

All your information will be kept confidential according to EEO guidelines.