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Regional Operations Manager

2 months ago

Patchway, South Gloucestershire, United Kingdom Gregory Group Full time

Regional Operations Manager

About the Role

We are seeking an experienced Regional Operations Manager to join our team at Gregory Distribution. As a key member of our leadership team, you will be responsible for leading and managing a team of circa 60 staff, including drivers and office personnel, to ensure maximum performance in terms of commercial contract efficiency, profit, and client service levels.

Key Responsibilities

  • Lead, manage, and motivate the team to achieve maximum performance.
  • Own the safety and legal compliance of transport operations.
  • Ensure customer service exceeds expectations through effective communication and achievement of KPIs.
  • Commercial experience to include P&L accountability and taking necessary actions to achieve targeted profit and commercial aims.
  • Anticipate and manage changes generated by business growth and changing customer requirements.
  • Direct resources to ensure services are delivered in line with contractual customer requirements.
  • Coordinate operations with other depots to ensure consistency and quality of service.
  • Ensure processes are in place to exceed customer requirements.
  • Maximise the use of resources by planning ahead.
  • Ensure drivers develop and maintain excellent customer relations.
  • Drive the culture and continued development of direct and indirect staff within the area.
  • Recommend continuous improvements in operational requirements.
  • Ensure operation within the limits of LGV legislation.

Essential Skills

  • Previous experience in the logistics industry, with exposure to transport and customer management.
  • Previous experience in developing strategic and continuous improvement plans.
  • CPC National & / or International qualified.
  • Evidence of developing/leading teams and individuals, and a track record of leading successful change.
  • Proven experience in customer relationship management.
  • Strong evidence of management skills and making key business decisions.
  • Strong influencing skills both internally and externally.
  • Excellent communication skills, both verbal and written.
  • Good understanding of legal compliance, driver's hours, and WTD's.
  • IT literate, including MS Office, with strong analytic ability in reviewing data and reports.

Why Gregory Distribution?

  • Remuneration package worth between £50,000 - £55,000, depending on experience.
  • Hours of work: Monday to Friday, from 08:00hrs to 17:00hrs.
  • Excellent holiday allowance and company benefits.
  • Life assurance, pension, and sickness scheme.
  • Additional holiday purchasing scheme.
  • Retail discounts with Hapi.
  • Retail Trust Wellbeing Support.
  • Opportunity to develop your career within an expanding business.