Insurance Claims Facilitator

6 days ago


Lincolnshire, United Kingdom goodlord Full time
About the Role

We are seeking a highly organized and detail-oriented Insurance Claims Facilitator to join our team at Goodlord. As a key member of our claims process, you will play a crucial role in supporting our Rent Protection and Legal Expenses Insurance claims process.

Key Responsibilities
  • Claims Review and Assessment: Review all claims submissions, ensuring all relevant documentation is gathered and filed correctly, and liaising with key stakeholders where further information is required.
  • Policy Determination: Assess the claim against the policy wording and processes, to make a determination on cover.
  • Customer Communication: Communicate the outcome of a claim with the customer, and keep customers up to date throughout the claims journey.
  • Collaboration with Panel Solicitors: Work alongside our panel solicitors where a claim can't be resolved by mediation to recover possession of the rental property and any monies outstanding from the Tenant.
  • Support to Senior Claims Facilitator: Support the Senior Claims Facilitator with Rent Protection payment requests.
  • Information Provision: Provide clear and factual information in line with our policy wordings and processes.
Requirements
  • Administrative Experience: You have experience working in a process-driven, administrative environment delivering outstanding customer service.
  • Communication Skills: You have excellent communication skills, and can establish rapport and trust with people quickly and effectively over the phone and in writing.
  • Organizational Skills: You are super organized and have the ability to prioritize efficiently to manage your own caseload.
What We Offer
  • Professional Development: Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it.
  • Mental Health Support: Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
  • Flexible Working: Unlimited holiday and flexible time off (subject to passing probation & fair usage policies): we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge, and reboot.
  • Family Support: Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.
About Us
  • Our Mission: Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world.
  • Our Values: We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.


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