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Regional Operations Manager

2 months ago

London, Greater London, United Kingdom Deliveroo Full time
About the Role

The Regional Manager will be responsible for driving the highest performance possible within their respective region of sites. This role is the flagbearer for operations within the area of responsibility and plays a critical role in driving the business forward.

Key Responsibilities
  • Plan your work week most effectively splitting time between strategic and tactical site operations.
  • Lead through your respective teams, working closely with your Area Manager team, to achieve all company objectives and goals.
  • Ensure every visit to the sites is impactful and that you lead by example whilst holding your direct reports and entire team accountable.
  • Develop and implement strategies to achieve Company's objectives and improve the overall performance of the sites in the region.
  • Lead in accordance with the Deliveroo values and ensure your team follows suit.
  • Work with your Area Managers to develop, train and motivate all employees to achieve ambitious targets.
  • Own and champion the relationship with key stakeholders from our partners at Senior Management level.
  • Demonstrate operational excellence by meeting KPI targets across your region whilst constantly seeking to improve.
  • Supervise compliance to company standard operating procedures through robust supervision, impactful coaching and inspirational leadership.
  • Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in your region.
  • Be a strong commercial operator with the ability to set and deliver challenging targets, invert under performance and embody balanced leadership between coaching and challenging.
  • Liaise with your various counterparts across the business to improve overall operational performance.
  • Lead large, complex projects, initiatives and activities with the ability to enhance the operating model and deliver company objectives and goals.
Requirements
  • Minimum of 4 years of F&B/FMCG/Grocery experience with area / regional management experience working across multiple locations / geographies.
  • Strong capability and track record for project management.
  • Be adaptable and embrace change as it presents itself.
  • Demonstrable track record of managing and influencing the P&L to deliver sustainable operations.
  • Strong cross-functional technical acumen with knowledge of wider business functions.
  • Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV).
  • Able to read, interpret and impact KPI performance with an ability to balance performance requirements in addition to process and operational opportunities.
  • Highly organised individual with exceptional attention to detail who has the ability to apply project management skills to tackle various challenges.
  • Tech-savvy and comfortable working with numbers and using data to inform your decisions.
  • 'Can do, never give up' attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies.
  • Right to work in the relevant country.
  • Willingness to travel between multiple locations across the respective region.