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Travel Operations Manager

2 months ago

Work From Home, United Kingdom Gray Dawes Travel Full time
Job Title: Team Supervisor

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we're constantly growing by using technology and our passion for what we do to keep evolving.

We're not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We're there as an extension of our clients' own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives.

Key Responsibilities:
  • Set and communicate operational service standards in accordance with company policy and objectives.
  • Day to day operational running of the team including absences, rota and holidays.
  • Identify and agree individual and team service targets and performance objectives that will support the business in achieving its overall business goals.
  • Monitor and review all performance indicators, taking appropriate action when performance standards are not achieved.
  • Establish and implement best operational working practices, policies and processes, ensuring that they are documented, monitored, reviewed and developed.
  • Work closely with all Account Managers to continually review and improve service standards to clients.
  • Measure and report on the performance of your team against client Service Level Agreements, making recommendations for improvements.
Requirements:
  • A motivated, passionate individual who has previous experience of working in business travel.
  • Thorough knowledge and understanding of how corporate travel fares are built.
  • An excellent telephone manner, excellent verbal reasoning skills and great attention to detail.
  • Able to interpret and report on data.
What We Offer:
  • Competitive annual leave plus bank holidays
  • Hybrid Working
  • Group Life Cover
  • EAP Scheme
  • Pension Scheme
  • Travel Discounts
  • Shopping discounts
  • Christmas Savings Scheme
  • Season Ticket Loans