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Senior Platform Product Owner

2 months ago


Maidenhead, Windsor and Maidenhead, United Kingdom Maersk Full time

Maersk

Job Title: Senior Platform Product Owner - Customer Acquisition Platforms

Location: Maidenhead, UK (remote work available) or Copenhagen, Denmark

Overview:

We are seeking a Senior Platform Product Owner to lead the development, implementation, and execution of solutions to enhance the digital experience for our customers. As a key member of our digital organization, you will be responsible for defining and managing the product roadmap and strategy to achieve stable, multi-fold growth in digital customer acquisition and improve digital customer satisfaction.

Key Responsibilities:

  • Define and manage the product roadmap and strategy to achieve stable, multi-fold growth in digital customer acquisition and improve digital customer satisfaction (NPS)
  • Lead talent development and drive engagement for a high-performing team of product owners
  • Define key KPIs and success metrics and set in place robust mechanisms to measure, report, and assess performance of customer acquisition and onboarding experience
  • Stay up-to-date with the latest trends and technologies towards enhancing the upper-funnel experience for our customers on digital channels and provide thought leadership to the organization on how to incorporate them into broader platform plans

We are looking for:

The successful candidate should have a strong background in digital demand generation and technology product management. They will be responsible for creating and executing a product strategy and roadmap that addresses the needs of individual regions and business. This role is truly cross-functional and requires the candidate to be adept in managing stakeholders across functions including marketing & commercial teams, technology teams, and key business platform teams with dependencies.

Requirements:

  • Substantial experience of technical product management in customer acquisition, customer registration, and onboarding and digital demand generation. Experience in a highly visible leadership role is preferred.
  • Strong analytical ability to evaluate end-to-end customer experience across multiple channels
  • Ability to operate at multiple levels keeping context of stakeholders and their ask in mind
  • Proven ability to deal with ambiguity and proactively identify and mitigate risks before they become roadblocks
  • Prior experience of digital product management or product management roles in logistics, supply chain, or B2B organizations is preferred.
  • Excellent written communication and interpersonal skills are essential for this role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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