Relocation Consultant

2 days ago

Basingstoke, Hampshire, United Kingdom Alchemy Global Talent Solutions Full time
Job Overview

Alchemy Global Talent Solutions is seeking a highly skilled Relocation Consultant to join their team. As a key member of the relocation team, you will be responsible for delivering a range of relocation services to corporate organisations and individuals.

The successful candidate will have experience in relocation, destination services, property sales, or estate agents' lettings departments, with a strong understanding of relocation procedures and tenancy agreements. You will be a customer-focused individual with excellent communication skills, able to manage your own workload under pressure and work effectively in a team environment.

Key Responsibilities:

  • Manage full client portfolio from first enquiry to completion of the relocation
  • Briefing the relocating employee to make them aware of the entire relocation process
  • Organising property viewings and visits for assignees
  • Offering advice and report recommendations to clients, or appointing third parties where appropriate
  • Acting as a main point of contact for clients and relocating employee, as well as team members and account managers
  • Delivery of excellent client service across a diverse range of clients and cultures
  • Arrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreements
  • Select and appoint third parties when required (marketing agents, furniture rental etc)
  • Authorise employee expenses and third-party supplier invoices
  • Negotiate home purchase and sale prices
  • Ensure that allocation of relocation caseloads is appropriate and evenly distributed across team members
  • Monthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managers
  • Initiate development opportunities
  • Assisting account managers with checking policies and ensuring changes are carried out
  • Responsible for service of delivery within budget

Requirements:

  • Experience within Relocation, Destination Services, Property sales, or Estate Agents' Lettings department, and working with a UK and international caseload
  • Understanding of relocation, letting procedures, and tenancy agreements preferred
  • Experience in working in a customer service role
  • Ability to manage own workload under pressure
  • MS Excel, Outlook, and Word proficient
  • Confident and proactive
  • Passionate about delivering exemplary client service in line with company guidelines

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