Financial Operations Manager

6 days ago

Islington Norfolk, United Kingdom Retinue Solutions Full time
About the Role

We're seeking an experienced and dynamic Financial Operations Manager to oversee and enhance our client's income processing operations. You'll play a crucial role in managing rental, service charge, and other income in the Accounts Receivable function, ensuring everything runs smoothly and efficiently.

Your Impact

As a senior member of the Finance team, you'll be at the forefront of fostering a customer-centric approach and driving a culture of continuous improvement. Your expertise will help deliver outstanding financial services and achieve the best possible outcomes for residents.

Key Responsibilities
  • Ensure Accuracy: Oversee the accurate and timely processing of all income, strictly adhering to procedures and financial regulations.
  • Manage Payments: Ensure customer payments and Housing Benefit are accurately allocated and posted, promptly addressing and resolving any discrepancies.
  • Supervise the Team: Supervise the team in resolving account queries and adjustments swiftly and within agreed timescales.
  • Collaborate: Work closely with Local Authority Housing Benefit departments, Social Services, Allpay, Banks, and customers to ensure smooth and accurate posting of received funds.
  • Contribute to Continuous Improvement: Contribute to the annual review of internal controls and financial policies, striving for continuous performance improvements.
  • Support Audits: Provide necessary information to internal and external auditors.
  • Act as Deputy: Step in as Finance Operations Manager AR when needed.
  • Manage Data: Handle large, complex data sets with precision using Excel and in-house systems.
  • Lead the Team: Manage and appraise the Finance Officers in Accounts Receivable, promoting a culture of continuous learning and professional growth.
Requirements
  • Proven Track Record: Proven track record in running an Accounts Receivable team within a large, complex organization.
  • Financial Know-How: Strong grasp of double entry bookkeeping and accounting principles.
  • Expertise in Resolving Complex Income Issues: Expertise in resolving complex income issues through data analysis and effective problem-solving techniques.
  • Month-End Routines: Familiarity with month-end processes, including reporting and reconciliations.
  • Tech-Savvy: Proficiency in Excel.
  • Professional Development: Currently pursuing an AAT or CCAB recognised accounting qualification with a commitment to ongoing professional development.

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