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Restaurant Operations Manager

2 months ago

Islington, United Kingdom Big Easy Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Floor Manager to join our team at Big Easy Covent Garden. As a key member of our management team, you will be responsible for assisting the General Manager and the team with the daily operations of the restaurant, ensuring a smooth and efficient workflow.

Key Responsibilities
  • Staff Management: Assign shift assignments, tasks, and provide guidance and support to the entire team.
  • Customer Service: Ensure exceptional customer service by addressing any customer concerns or complaints, monitoring service quality, and maintaining a welcoming and friendly atmosphere. Motivate the team to always deliver excellent customer service.
  • Operations Management: Oversee restaurant operations, including opening and closing procedures, inventory management, ensuring food safety and hygiene standards are met, and monitoring equipment maintenance.
  • Financial Management: Monitor sales, control labor costs, and minimize food waste.
  • Compliance: Ensure compliance with health and safety regulations, food handling guidelines, and licensing requirements. Maintain accurate records and documentation.
  • Training and Development: Lead daily briefings to ensure alignment and create memorable guest experiences. Oversee trial shifts and hold the team accountable to the BIG EASY Standards.
  • Problem Solving: Handle any issues or conflicts that may arise, such as customer complaints, staffing challenges, or operational disruptions, and find effective solutions in a timely manner.

In summary, a BIG EASY Restaurant Floor Manager plays a crucial role in managing the day-to-day operations of a restaurant, ensuring excellent customer service, and maintaining a well-functioning and profitable establishment.