Facilities Operations Manager

3 weeks ago

Edgware, Greater London, United Kingdom UK Health Security Agency Full time

Job Overview

The UK Health Security Agency is seeking a dedicated manager to oversee the Facilities Management Department, ensuring exceptional Soft Services delivery at our designated site.

The primary functions of this role encompass cleaning, catering, grounds upkeep, and waste management. The ideal candidate will be responsible for managing the outsourced Soft Services provision effectively.

Given the nature of this position, full-time on-site presence is required.

Key Responsibilities

  • Ensure the delivery of Soft Services that meet and exceed established specifications.
  • Oversee the quality, safety, and performance of outsourced service providers.
  • Foster collaborative relationships with operational stakeholders.
  • Contribute to regular reporting on initiatives aligned with agile methodologies, while also participating in general governance processes.
  • Develop a comprehensive understanding of operations, stakeholders, and site functions.

Detailed Job Responsibilities

In collaboration with the Head of Site Services (HSS), you will lead the management of Soft Services, ensuring compliance with specifications and striving for excellence. You will monitor the performance, quality, and safety of outsourced providers to ensure value for money.

Working closely with various stakeholders across the organization, you will assess current and future facilities needs, ensuring successful service delivery. Our ideal candidate thrives in a dynamic environment, is driven by results, and can manage pressure while adhering to strict timelines. This role requires a proactive individual with attention to detail, capable of navigating a complex stakeholder landscape to deliver high-quality services.

You will also act as a deputy for the HSS on matters related to Soft Services and other management issues as directed.

Essential Criteria

  • Proven experience in facilities management within a challenging environment, including expertise in facility design and operations at a senior management level.
  • Experience managing budgets, including budget formulation and financial processes.
  • Ability to thrive in a fast-paced environment.

Desirable Criteria

  • In-depth knowledge of estates, facilities, and building management systems, including their implementation and management.
  • Experience in facilities management within a high-containment, science-focused organization.
  • Familiarity with current and future UK and International Estates Standards, sustainability targets, and carbon training schemes.
  • Comprehensive understanding of project management principles and tools, such as PRINCE2.

Benefits

In addition to a competitive salary, the UK Health Security Agency offers a generous pension contribution, tailored learning and development opportunities, flexible working arrangements, and a culture that promotes inclusion and diversity.

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