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Operational Support Leader

2 months ago

Norwich, Norfolk, United Kingdom ARC Group Full time £45,000

Job Title:
Operational Support Leader

Job Type:
Permanent, Full time 40 Hours per Week

Role Overview:
We are seeking a dedicated Operational Support Leader for our client in the Care Industry. This position involves working across multiple locations and requires the candidate to possess a valid driving license.

Key Responsibilities:
  • Provide strategic support to the executive team and Registered Managers, ensuring seamless operations across care facilities.
  • Maintain exceptional standards of care, demonstrated through successful internal and external audits.
  • Conduct internal assessments, manage service quality, and achieve established performance indicators.
  • Oversee daily operational management of care homes, including recruitment and staff turnover processes.
  • Stay informed about regulatory changes and communicate updates to home managers, conducting regular compliance audits.
  • Ensure adherence to all organizational policies and regulatory requirements.
  • Act as the lead for data protection compliance, facilitating staff training and communication.

Qualifications and Skills:
  • Enhanced DBS clearance.
  • Proficient understanding of IT service needs for care environments, including GDPR compliance.
  • Strong background in business management, encompassing financial oversight and payroll analysis.
  • Ability to formulate, implement, and evaluate policies and procedures.
  • Familiarity with regulatory frameworks and documentation.

Benefits:
  • 5 weeks of annual leave plus an additional day for each full year of service (up to a maximum of 7 weeks).
  • Company pension scheme.
  • Performance-related bonuses based on site achievements.
  • Private health insurance options.