Client Relations Specialist

4 weeks ago

Horsham, West Sussex, United Kingdom Oxbow Resourcing Full time

Are you dedicated to providing outstanding customer service and fostering continuous enhancement?

Oxbow Resourcing is thrilled to present an opportunity for a Customer Care Liaison position with our client in the Travel Insurance sector, a vibrant and customer-oriented organization committed to delivering top-notch service.

Position Overview

In the role of Customer Care Liaison, you will play a crucial part in improving customer interactions, ensuring that every engagement is impactful and positive. You will collaborate with various stakeholders to devise strategies, assess satisfaction levels, and influence behaviors that lead to superior customer experiences.

Key Responsibilities

  • Customer-Centric Strategy: Formulate and document thorough customer experience strategies that align with organizational objectives.
  • Feedback Mechanism: Track digital interactions and customer feedback across diverse channels, ensuring prompt resolution of issues and implementation of enhancements.
  • Stakeholder Engagement: Serve as a critical link between customers and both internal and external partners, particularly for sensitive cases and high-profile clients.
  • Continuous Improvement: Identify patterns and communicate concerns, driving strategic initiatives aimed at boosting customer satisfaction.

Ideal Candidate Profile

  • Customer Service Orientation: You possess a profound understanding of customer needs and excel in delivering exceptional service, even in challenging circumstances.
  • Effective Communication: Your ability to communicate proficiently across all levels, both internally and externally, is unparalleled.
  • Organizational Skills: You are adept at managing multiple priorities, thriving under pressure, and meeting tight deadlines.
  • Technical Proficiency: Familiarity with Microsoft Office and knowledge of industry regulations and best practices are advantageous.

What We Offer

  • Flexible Work Arrangements: Enjoy the benefits of a hybrid working model.
  • Career Development: Join a company that invests in your professional growth and advancement.
  • Meaningful Contribution: Take on a pivotal role in shaping customer experiences and driving significant change.

If you are eager to make a substantial impact and be part of a team that prioritizes customer-centricity, we encourage you to explore this opportunity.

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