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Front Desk Associate

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading gaming and leisure operator in the UK, committed to providing a high-quality experience for its customers. Our venues offer a range of gaming and entertainment options, as well as a welcoming and inclusive environment for all.

Job Summary

We are seeking a skilled and enthusiastic individual to join our team as a Receptionist. As a key member of our admission point team, you will be responsible for ensuring a smooth and efficient experience for our customers, while also providing exceptional customer service and support.

Key Responsibilities

  • Assist in the operation of an efficient and professional admission point, ensuring compliance with gaming regulations and company procedures.
  • Provide exceptional customer service, responding to customer queries and concerns in a timely and professional manner.
  • Work collaboratively with other team members to achieve business objectives and provide a high-quality experience for customers.
  • Participate in ongoing training and development to enhance skills and knowledge, and contribute to the growth and success of the business.

What We Offer

  • A competitive salary and benefits package, recognizing your hard work and dedication.
  • A comprehensive induction program, designed to familiarize you with our company values and culture.
  • Opportunities for learning and development, with the guidance of experienced industry professionals.
  • A supportive and nurturing work environment, where you can thrive and reach your full potential.

About Our Culture

The Rank Group is committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.