Customer Service Representative
18 hours ago
Job Title: Customer Support Agent
Reports to: Customer Support Manager
Job Overview:
We are seeking a skilled Customer Support Agent to join our team at Hatched Recruitment Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Manage and respond to customer inquiries and support requests in a timely and professional manner.
- Diagnose and resolve technical issues, escalating complex problems to senior team members as needed.
- Collaborate with internal stakeholders to ensure seamless ticket resolution and customer satisfaction.
- Provide training and guidance to colleagues to enhance their skills and knowledge.
- Contribute to the development of process improvements and best practices within the support team.
- Participate in regular meetings to discuss customer feedback, team performance, and business objectives.
Requirements:
- Proven experience in a customer-facing role, preferably in a technical support environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in MS Office applications and ability to learn new software systems quickly.
What We Offer:
At Hatched Recruitment Group, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing exceptional customer service and support to our clients, and we are seeking a talented individual to join our team.
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