Regulatory Compliance Specialist

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Russell Tobin Full time
Job Description

About the Role

We are seeking a highly skilled Regulatory Agent to join our team at Russell Tobin. As a Regulatory Agent, you will play a crucial role in ensuring our client's compliance with Financial Conduct Authority (FCA) regulations, particularly in complaint handling and customer outcome testing.

Key Responsibilities

  • Monitor customer calls and assess them against agreed criteria to ensure compliance with FCA regulations.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Work closely with colleagues to ensure seamless customer interactions and maintain high levels of customer satisfaction.
  • Stay up-to-date with FCA regulations and guidelines to ensure compliance and provide expert advice to colleagues.

Requirements

  • Proven experience in a regulated environment, preferably in complaint handling and customer outcome testing.
  • Excellent knowledge of FCA regulations and guidelines.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth within the company.
  • A dynamic and supportive work environment.

How to Apply

If you are a motivated and experienced Regulatory Agent looking for a new challenge, please submit your application, including your updated CV, for consideration.



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