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Business Director

2 months ago

Beckenham, Greater London, United Kingdom Maximus UK Full time
Job Description

Job Title: Business Director

Job Summary:

We are seeking an experienced Business Director to join our team at Maximus UK. The successful candidate will be responsible for leading a team of Employment Advisors, ensuring they meet and exceed performance targets, quality and compliance standards.

Key Responsibilities:

  • Team Leadership: Motivate, direct and manage a team of Employment Advisors to meet and exceed performance targets within compliance, quality and health & safety standards.
  • Succession Planning: Ensure there is a succession plan for each direct report, and that the team has sufficiently skilled and experienced resource to meet its targets.
  • Learning and Development: Ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
  • Quality Audits: Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
  • Health and Safety: Responsible for the health and safety of team members.
  • Productivity and Activity: Ensure that team members' productivity and activity is aligned to referral flows and co-ordinate activity in line with contract profiles, ensuring that correct resource is assigned.
  • Forecasting and Planning: Forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures and statistics and provide reports and feedback to Operations Manager relating to contractual performance as required.

Requirements:

  • Experience: Minimum of two years of experience in welfare to work, employment or recruitment industry.
  • Line Management: Line Management experience of a team of staff.
  • Leadership: Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.
  • Industry Knowledge: Strong understanding of Welfare to Work and DWP Programmes.
  • Commissioner and Relationship Building: Strong understanding of the Commissioner and relationship building.
  • Reporting and Analysis: Ability to produce detailed Management Information reports and analyse trends.
  • Leadership and Interpersonal Skills: Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.
  • Resource and Succession Planning: Able to plan and organise people and carry out effective resource and succession planning.
  • Problem Solving and Prioritisation: Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency.
  • Qualifications: Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths.

EEO Statement:

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions.