Reception Supervisor

3 weeks ago

Broughton, United Kingdom Forest Pines Hotel, Spa & Golf Resort Full time
About the Role

We are seeking a highly motivated and experienced Reception Supervisor to join our Front of House team at Forest Pines Hotel, Spa & Golf Resort. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for our guests from arrival to departure.

Key Responsibilities
  • Supervise and lead the Front of House team to deliver exceptional guest service
  • Manage the reception area, including check-in, check-out, and guest queries
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and maintain high standards of cleanliness and organization in the reception area
Requirements
  • Previous supervisory experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Ability to work under pressure, multitask, and problem-solve
  • High attention to detail and ability to maintain confidentiality
  • Passion for delivering exceptional guest service and a commitment to excellence
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Free health club membership and discounts on golf and other hotel services
  • Support with training and professional qualifications
  • Access to an Employee Assistance Program
Why Join Us?

Forest Pines Hotel, Spa & Golf Resort is a 4-star hotel located in Scunthorpe, offering a range of amenities and services. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. We believe in treating everyone with respect and dignity, and we welcome applications from candidates with diverse backgrounds and experiences.

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