Customer Experience Specialist

2 weeks ago

London, Greater London, United Kingdom LHV Bank Limited Full time
Customer Support and Operations Specialist

LHV Bank Limited is seeking a highly skilled Customer Support and Operations Specialist to join our team in London. As a key member of our retail banking operations team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities:

  • Provide timely and effective support to customers via live chat, email, phone, and social media.
  • Assist customers with current account, savings, payment, and debit card services.
  • Identify customers who may be vulnerable and provide additional support as needed.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Complete a range of operational tasks outside of direct customer support, utilizing cutting-edge technology and AI.
  • Proactively identify opportunities to improve customer experience and operational efficiency.
  • Contribute to team projects and operational initiatives aimed at enhancing our retail banking services.

Requirements:

  • Strong experience in customer service/support, ideally within the financial services industry.
  • Experience working with debit card services and related processes.
  • Familiarity with Salesforce or similar systems.

What We Offer:

  • Competitive salary and progression opportunities.
  • Open and inclusive company culture.
  • Hybrid working arrangement.
  • Fantastic offices and great working environment.
  • Vitality Health Plan, including private health insurance, travel insurance, and gym discounts.
  • Medicash health plan (Level 3).
  • 5% employer pension contribution.
  • Life assurance.
  • Income protection insurance.
  • 28 days holiday plus 3 additional days, bank holidays, and further days for various key life events.
  • Team socials.

How to Apply:

Please submit your application, including your current salary, notice period, and LinkedIn profile (if applicable). We look forward to hearing from you

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