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Head of Mortgage Services

1 month ago

West Malling, Kent, United Kingdom HAWKES RESOURCING GROUP LIMITED Full time
Job Title: Head of Mortgage Services

We are seeking a highly experienced and skilled Head of Mortgage Services to join our team at HAWKES RESOURCING GROUP LIMITED.

About the Role:

The ideal candidate will have a proven track record of leading and managing high-performing teams, with a strong focus on customer satisfaction and service excellence.

Key Responsibilities:

  • Lead and manage a team of customer servicing specialists, providing guidance and support to achieve team objectives.
  • Foster a positive and collaborative work environment to enhance team performance and morale.
  • Develop and maintain effective relationships with internal stakeholders, including senior management and colleagues.
  • Oversee the daily operations of the team, ensuring compliance with industry standards and company policies.

Requirements:

  • Previous experience in loan servicing with an in-depth knowledge of mortgage servicing processes and arrears management.
  • Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
  • Excellent communication abilities.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.