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IT Operations and Support Specialist

2 months ago

Macclesfield, Cheshire East, United Kingdom Bodycote Full time
{"title": "IT Operations and Support Analyst", "description": "Job Summary

Bodycote is seeking an IT Operations Technical Analyst to join our team in Macclesfield. As a key member of our IT team, you will be responsible for resolving incidents and requests in line with our defined ITIL-based processes and business service levels.

Key Responsibilities
  • Deliver IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
  • Monitor and manage Bodycote infrastructure in the field.
  • Identify areas of improvement and implement corrective action to better Group IT Service Delivery.
  • Engage in new and upcoming IT-related projects relating to upgrades and service improvement.
  • Represent Group IT within the business and deliver world-class customer service.
Requirements
  • Broad knowledge of Windows Server and Client operating systems with a strong technical background in Microsoft technologies.
  • Familiarity with mobile operating systems (Android and iOS).
  • Knowledge of backup technologies and data safeguarding practices.
  • Understanding of networking fundamentals (LAN, WAN, Switches).
  • Working knowledge of ITIL-based processes.
  • Flexible approach and excellent interpersonal skills.
  • Willingness to travel (a plant travel is required across 16 sites in the UK and occasional travel to Europe).
  • Minimum of 5 years' experience in a customer-facing role supporting a complex Windows-based environment.
  • ITIL Foundation Level certification.
  • Experience with Microsoft cloud-based technologies such as Office 365 and Entra ID Administration.
  • Knowledge of Asset Management and Mobile Device Management technologies, such as Intune.
What We Offer
  • Pension – match contribution from 4% – 10%.
  • Life Assurance – 2 x annual salary.
  • An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
  • 25 days holiday plus 8 bank holidays.
  • Employee assistance program including wellbeing app.
", "lang_code": "en"}