Business Process Optimization Specialist

2 weeks ago

Wallingford, Oxfordshire, United Kingdom MMR Research Worldwide LTD Full time
About the Role

We are seeking a highly skilled Business Process Optimization Specialist to join our team at MMR Research Worldwide LTD. As a key member of our operations team, you will play a crucial role in transforming and optimizing our business processes, making them more efficient and cost-effective through the strategic use of technology.

Key Responsibilities
  • Process Analysis and Design
    • Analyse existing business processes to identify areas that can be automated.
    • Work with stakeholders to understand requirements and objectives for automation.
    • Create detailed process maps and workflow diagrams to document current and future states of business processes.
  • Automation Development
    • Evaluate and select appropriate automation tools and platforms.
    • Create and manage custom automation scripts and integrations (including but not limited to Make/Monday/SugarCRM/Custom Webhooks/Teams/SharePoint).
    • Develop and maintain integrations between different systems and software to ensure seamless data flow and process execution.
  • Implementation and Deployment
    • Build, test, and deploy automation solutions according to the specifications and requirements gathered.
    • Ensure seamless integration of automation solutions with CRM, and other enterprise systems.
    • Set up and configure automation tools and platforms to meet business needs.
    • Conduct thorough testing, including unit, integration, and user acceptance testing (UAT), to ensure the automation works as intended.
  • Maintenance and Support
    • Continuously monitor automated processes to ensure they run smoothly and address any issues or errors promptly.
    • Diagnose and resolve problems with automation scripts and tools.
    • Regularly update and enhance automation solutions to adapt to changing business needs or improve performance.
  • Documentation and Training
    • Create and maintain detailed documentation for automated processes, including technical specifications, user guides, and best practices.
    • Investigate and analyse log files for fault finding and security issues.
    • Provide training and support to end-users and other stakeholders on how to use and manage automated systems.
  • Collaboration and Communication
    • Collaborate with various teams, including business analysts, IT staff, and business units, to ensure automation solutions align with business goals.
    • Provide regular updates and reports on the status and impact of automation initiatives to management and stakeholders.

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