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Receptionist

2 months ago


London, Greater London, United Kingdom NEC Software Solutions Full time
Job Title: Receptionist/Administrator

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist/Administrator at NEC Software Solutions.

Job Purpose:

  • Utilize your exceptional communication skills to provide a high-quality service to independent adjudicators, colleagues, and the public attending appeal hearings.
  • Work collaboratively with the NEC Client Services Manager and adjudicators to complete tasks and instructions in line with established policies and procedures.
  • Contribute to the delivery of a comprehensive support service within London Tribunals, ensuring a seamless experience for all stakeholders.
  • Deal with a wide range of personal, written, and telephone enquiries, and queries from adjudicators, requiring a high level of discretion and professionalism.
  • Identify case management issues and enquiries that require the attention of London Tribunals' management team and tribunal assistants, undertaking preliminary enquiries and referring on where necessary.

Experience and Knowledge:

  • Proven experience in a front-of-house reception role within a formal environment, working effectively as part of a team to deliver a high-quality public-facing service.
  • Excellent customer/client service skills, including excellent verbal and written communication.
  • Experience in using ICT applications, including Microsoft Teams, Word, and Excel.
  • Ability to work a 37.5-hour week, covering Monday to Saturday on a rota basis, with Saturday opening times from 08:00 to 14:00.
  • A move to hybrid working is expected in 2025.

Benefits:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
  • A selection of flexible benefits to suit your individual needs.

Requirements:

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting and reference checks. All roles as standard undertake a Disclosure Barring Service (DBS) check, some roles may require additional vetting such as NPPV/MOD.

Equal Opportunities Employer:

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.