Telecommunication Coordinator

Your dedication to our clients is paramount. We are committed to your professional journey.

As a Telecommunication Coordinator with Sodexo, you will be the welcoming voice that creates a positive first impression. Your exceptional customer service and communication abilities will connect visitors and clients with their designated contacts and necessary services. This role is an opportunity to showcase your outstanding customer engagement skills and contribute meaningfully to a dynamic team. Join Sodexo and become part of a larger mission. You will thrive in an environment where you can act with intention and grow in your own unique way.

In this vital position, your primary responsibility will be to serve as the initial point of contact, delivering a telephony service for both internal and external clients. Reporting to the Telecommunication Supervisor, you will collaborate with the Switchboard team on our various contracts. This is an excellent opportunity for a customer-oriented individual to join a leading food and facilities management organization that offers exceptional career advancement opportunities.

You will also be responsible for various administrative tasks as needed. Comprehensive training will be provided for those eager to join this essential team. If you possess a professional telephone demeanor, general office experience, and the ability to maintain composure under pressure, this could be the ideal role for you. Strong communication skills are crucial, along with proficient keyboard abilities and a readiness to learn.

Given the nature of a busy healthcare environment operating year-round, the ability to work on a rotating schedule, including nights and weekends, is essential. This is a chance to engage in an industry that truly makes a difference; at Sodexo, we offer remarkable opportunities for your personal and professional development.

Key Responsibilities:

• Efficient management of the telecommunication systems and associated technologies.
• Respond to all incoming calls courteously and promptly.
• Adhere to operational policies and procedures.
• Assist fellow Sodexo staff in their responsibilities.
• Provide operational support for other clerical personnel.
• Facilitate telephone and in-person communication with internal staff and contractors.
• Operate and maintain the paging and alert systems.
• Initiate internal protocols during emergency calls or alarms.
• Perform general administrative duties on a daily basis.

For a comprehensive list of responsibilities, please refer to the attached job description.

Qualifications:

• Demonstrated experience in customer service
• Excellent organizational skills with the ability to adapt in a dynamic environment
• Capability to remain calm under pressure
• Strong communication skills, articulate and clear
• Proficient keyboard and computer skills
• Commitment to learning and development
• General office experience is advantageous

What we provide:

Competitive salary with an excellent benefits package.

Working with Sodexo is more than just employment; it's an opportunity to be part of something significant. You will be valued for your individuality; you will act with purpose and make an impact through your daily contributions; and you will have the chance to flourish in your own way. Additionally, we offer:

• A flexible and dynamic work environment that promotes work-life balance.
• Competitive compensation that acknowledges your valuable contributions.
• Access to ongoing training and development programs, empowering your professional growth.
• Numerous opportunities for advancement within the company, supporting your career trajectory.

We also provide Sodexo Discounts, which promote savings on mobile phone plans, dining options, entertainment, and much more, allowing you and your family to save on everyday expenses.

Ready to contribute to something significant? Join us today.

We are a Disability Confident Leader employer, dedicated to changing perceptions about disability and ensuring that individuals with disabilities have the opportunity to achieve their aspirations. We operate a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the position.