IT Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated IT Service Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees and stakeholders.
Key Responsibilities:
- Provide first-line and second-line technical support to employees and stakeholders via phone, email, and in-person.
- Assist with troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
- Collaborate with the infrastructure team to resolve complex technical issues.
- Set up and configure new user accounts, login profiles, and permissions.
- Monitor user devices, services, and network connectivity to ensure optimal performance.
- Perform physical setup and maintenance of workstations and devices.
- Contribute to the development and maintenance of technical documentation and procedures.
- Participate in training and knowledge-sharing initiatives to enhance technical skills and expertise.
Requirements:
- 2+ years of experience in an IT Service Desk role or similar.
- Operational knowledge of PCs, servers, printers, and basic networking.
- Technical proficiency at the 2nd/3rd line level with Windows 10 and 11.
- Working knowledge of Microsoft 365 and MS Teams.
- Experience with ITIL and relevant certifications a plus.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing technology and priorities.
About Us:
Shepherd Neame is Britain's oldest brewer, with a rich history spanning over 300 years. We are an independent family business with a strong commitment to quality, innovation, and customer satisfaction. Our team is passionate about delivering exceptional service and support to our customers and employees.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to cutting-edge technology and tools.
- A comprehensive training program to enhance technical skills and expertise.
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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