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Front Office Manager

2 months ago

London, Greater London, United Kingdom Holiday Inn London -Regents Park Full time
Job Description

Job Title: Front Office Manager - Hospitality Expert

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Holiday Inn London - Regent's Park. As a key member of our hotel operations team, you will be responsible for delivering exceptional customer service and ensuring a smooth and efficient guest experience.

Key Responsibilities:

  • Manage the front office team to deliver exceptional customer service and ensure a high level of guest satisfaction.
  • Oversee the smooth and efficient operation of the front desk, including check-in, check-out, and room assignments.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other hotel departments to ensure seamless communication and service delivery.
  • Monitor and analyze guest feedback and make recommendations for improvement.

Requirements:

  • Proven experience as a Front Office Manager or Assistant Front Office Manager in a hotel environment.
  • Excellent customer service and communication skills.
  • Strong leadership and team management skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in MS Office and hotel management systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to our employee discount scheme and other benefits.