Bereavement Support Specialist

1 month ago

London, Greater London, United Kingdom Enable Full time
About the Role

We are seeking a skilled and compassionate Bereavement Specialist to join our team at Enable. As a Bereavement Specialist, you will play a vital role in supporting families and individuals during times of bereavement.

Key Responsibilities
  • Provide exceptional customer service to families and individuals, responding to their needs and concerns in a sensitive and professional manner.
  • Assist with the day-to-day operation of the crematorium and cemeteries, including marking graves, completing graveside checks, and monitoring public areas.
  • Collaborate with the administration team to ensure accurate and timely completion of tasks, including inputting historical data and compiling audit reports.
  • Attend burials and memorial services, ensuring that all requests are met and that the services are conducted with dignity and respect.
  • Monitor and control cremations, including inputting data into computer systems and resolving technical issues as needed.
  • Liaise with officiants, organists, and funeral directors to ensure smooth and respectful funeral services.
Requirements
  • Experience working in a bereavement or care-based environment.
  • Excellent communication and interpersonal skills, with the ability to deal with sensitive and emotive situations.
  • Ability to work independently and as part of a team, with a high level of flexibility and adaptability.
  • Basic knowledge of computer packages, including Windows and Microsoft Office.
  • Ability to drive and own a vehicle insured for business use.
About Enable

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities, and other local organisations to deliver health, leisure, community services, and events that enrich people's lives and strengthen our local community.

We value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible, and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

  • 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
  • Life Insurance
  • Reward Schemes (RewardHub Membership, wellbeing budgets, and cycle to work)
  • A variety of social and wellbeing activities each month
  • Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
  • Free Gym Membership
  • Free breakfasts/snacks

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