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Digital Transformation Specialist

2 months ago

Leatherhead, Surrey, United Kingdom Bytes Software Services Full time
Purpose of Job:

The Adoption and Change Management Specialist plays a crucial role in driving the successful adoption and utilization of M365 technologies at Bytes Software Services.

This role involves assisting with change management initiatives, developing training materials, and providing support to end users to ensure seamless technology adoption.

Key Responsibilities:
  • Assist in the development and implementation of adoption and change management strategies for M365 technologies.
  • Support the creation and delivery of training materials, including videos, to support user adoption.
  • Collaborate with stakeholders to identify and address barriers to technology adoption.
  • Monitor and report on adoption metrics and user feedback.
  • Ensure best practices are followed in the use of SharePoint, including page design, administration, and permissions management.
  • Adoption and Change Management for Copilot
  • Training sessions with customers for applications across the M365 estate.
Individual Responsibilities:
  • Conduct workshops and training sessions for power/super users.
  • Design and manage SharePoint pages, ensuring they meet organizational needs.
  • Assist end users with navigating SharePoint, finding and saving files, and managing file access.
  • Assist end users with tips and tricks for using Word, Excel, Teams, OneDrive.
  • Develop and maintain documentation on best practices for M365 apps.
Qualifications, Experience, and Skills:
  • Degree in a relevant subject - Desirable
  • A-C GCSE Mathematics & English - Essential
  • Strong knowledge of M365 technologies, including SharePoint and Copilot - Essential
  • 2+ years of experience in change management, user adoption, or a related role - Essential
  • Ability to work collaboratively with cross-functional teams - Essential
  • Strong analytical and problem-solving skills - Desirable
  • Experience in creating and delivering training materials - Desirable
  • Excellent Communication & Leadership skills - Essential