Assistant General Manager

3 weeks ago


Liverpool, Liverpool, United Kingdom COSMO Restaurant Group Full time

Key Responsibilities:

Ensure outstanding performance in all facets of restaurant management. Implement structured succession planning effectively. Make pivotal decisions that influence the daily success of the establishment. Monitor food costs, labor expenses, and waste metrics to align with company standards while driving revenue to establish a profitable operation. Schedule team members to optimize customer service and operational efficiency. Comply with company policies, procedures, standards, and licensing regulations consistently (including Food Safety, Hygiene, Health & Safety, and HR protocols). Recruit and cultivate a high-performing team through effective talent management and development strategies to help each member reach their full potential. Maintain a motivated workforce, fostering a positive learning environment and effective communication throughout the team. Share knowledge, promote training initiatives, and provide constructive feedback to identify areas for improvement and development. Strive to surpass service expectations and inspire the team to deliver exceptional customer experiences. Uphold brand values by adhering to the company's marketing strategy and devising local marketing plans to enhance business visibility and maximize sales. Undertake any reasonable tasks as needed to support the achievement of business goals and objectives.

Essential Qualities:

Proven experience in a Deputy General Manager role. Excellent interpersonal, communication, and coaching abilities. Ability to thrive in a fast-paced, high-volume food service environment. High energy and enthusiasm to motivate others. Strong personal standards, genuine demeanor, and attentiveness. Flexibility to work late hours, including midnight or later if required. Capability to identify and resolve issues effectively using sound judgment, tact, and initiative in accordance with company policies. Willingness to work overtime as necessary and support team workload. Ambitious and open to ongoing professional development. Diligent and ready to face challenges.

Preferred Qualifications:

Health and Safety Level 2 certification. Food Safety Level 3 certification. First Aid certification. Fire Marshall/Warden certification. Personal License certification.

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