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Client Services Support Specialist
2 months ago
Page Personnel Sales is proud to partner with one of the UK's largest Private Equity fuelled software companies. This substantial player in the technology and telecoms industry boasts over 10,000 employees worldwide, driving innovation and providing advanced business software and solutions to their customers.
Job OverviewWe are seeking a highly skilled Client Services Support Officer to join our team. As a key member of our support team, you will be responsible for providing exceptional support and solutions to our customers, maintaining and updating client databases, collaborating with other teams to streamline operational processes, and ensuring client satisfaction through prompt and efficient service.
Key Responsibilities- Provide timely and effective support to customers, addressing their queries and concerns in a professional and courteous manner.
- Maintain and update client databases to ensure accurate and up-to-date information.
- Collaborate with other teams to identify areas for process improvement and implement changes to enhance operational efficiency.
- Assist in the implementation of new processes and procedures to ensure seamless integration and minimal disruption to our customers.
- Ensure client satisfaction through prompt and efficient service, responding to customer feedback and concerns in a timely and professional manner.
- Perform administrative tasks with high attention to detail, ensuring accuracy and quality in all aspects of work.
- Experience in customer service or administrative roles, with a proven track record of providing exceptional support and service.
- Exceptional communication (written and verbal) and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Proficient in using software and databases, with a strong understanding of data management and analysis.
- Opportunity to work with a leading software company, driving innovation and providing advanced business software and solutions to customers.
- Full training program provided on-site, ensuring you have the skills and knowledge to excel in your role.
- Chance to enhance your skills and internal career progression, with opportunities for growth and development.
- A supportive and collaborative company culture, with a focus on teamwork and employee well-being.
