Service Advisor

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Job Title: Service Advisor

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Mercedes-Benz of Blackburn. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support throughout their vehicle ownership journey.

Key Responsibilities:
  • Establish and manage customer relationships, providing a positive and proactive experience
  • Support customers with their vehicle needs, including booking and scheduling appointments
  • Act as an advocate for the business and the customer, providing expert advice and guidance
  • Complete administrative tasks related to customer interactions, including accurate and sympathetic communication
  • Proactively support customers with future requirements, driving retention and loyalty
Requirements:
  • Previous customer service experience is essential
  • Passion for delivering exceptional customer experiences
  • Strong attention to detail and organizational skills
  • Ability to work effectively in a team environment
  • Technical savvy, with experience using CRM systems preferred
About Us:

Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits and opportunities for career growth and development.


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