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Customer Support Team Lead
2 months ago
At MY Compliance Management Ltd, we are a rapidly expanding family business in Cornwall, renowned for our high standards of customer support. As we prepare to launch a new product, we seek a motivated individual to support onboarding and manage clients. You will receive comprehensive training and support from our Head of Customer Support and the rest of the team.
Role and Responsibilities- Client Management: Maintain regular contact with a portfolio of customers, ensuring their needs are met and issues are resolved promptly.
- Onboarding and Training: Facilitate the onboarding and training of new customers via MS Teams, ensuring a smooth transition to our new software platform.
- Software Testing: Test our new software platform for issues and enhancements, contributing to continuous improvement.
- Problem Solving: Provide solutions to client issues, demonstrating excellent troubleshooting skills.
- Communication: Maintain open and effective communication with clients, fostering strong relationships.
- Strong Interpersonal Skills: Possess a passion for helping people and strong interpersonal skills.
- Adaptability: Ability to learn quickly and adapt to new software tools.
- Time Management: Excellent time management and organizational skills.
- Attention to Detail: Attention to detail and the ability to troubleshoot effectively.
- Experience: Prior experience with software tools is advantageous, but not required, as full training will be provided. Business-to-business customer relations experience is preferred.
- Competitive Salary: Competitive base salary (£22,000 to £25,000, depending on experience).
- Additional Bonuses: Additional monthly bonuses/commission based on performance.
- Company Apparel: Company apparel, including t-shirts and fleeces.
- Work-Life Balance: Work social events and extra time off during Christmas.
- Professional Growth: Supporting work environment with opportunities for professional growth.
