Community Delivery Manager

4 weeks ago


Maidstone, Kent, United Kingdom Evri Full time
Evri Community Delivery Manager

We are seeking a highly skilled Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our customers and clients.

The successful candidate will have a proven track record of coaching, supporting, and motivating colleagues to achieve exceptional results. You will be responsible for driving continuous performance improvement through successful capacity management and round coverage.

Key responsibilities will include:

  • Measuring and driving improvement across a number of performance measures, including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries, and End of Life.
  • Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication, and retention.
  • Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting, and onboarding of couriers.
  • Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer.
  • Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
  • Ensuring the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.

To be successful in this role, you will require:

  • A current UK driving licence.
  • Previous experience of coaching, supporting, and motivating colleagues.
  • Problem-solving and planning effective contingencies and solutions.

We offer an excellent remuneration package with fantastic opportunities for progression, learning, and development. If you have the experience, drive, and dedication to make your mark within our business, we encourage you to apply.



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