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Band 7 Clinical Operations Supervisor – Integrated Access Partnership
2 months ago
Position Overview
For comprehensive details regarding the objectives of this position and our services, please refer to our supplementary information sheets.
The Integrated Access Partnership (IAP) is a pioneering initiative that delivers urgent and emergency mental health services. We function across emergency response systems to provide integrated physical and mental health assistance around the clock.
The IAP is in search of a committed and seasoned Clinical Operations Supervisor to become part of our award-winning mental health crisis response team. This full-time position is vital for overseeing daily operational management, offering support, and providing leadership to our multidisciplinary workforce.
This newly established role aims to strengthen our management framework and deliver dedicated, on-shift assistance to our frontline personnel. As the Clinical Operations Supervisor, you will serve as the primary source of immediate managerial support, concentrating solely on daily operations and staff welfare. Unlike traditional management roles, you will not engage in routine meetings or long-term projects, enabling you to remain consistently available for our team during your shift. Your active presence across our service model will guarantee that staff have immediate access to managerial guidance when required. This position is essential for connecting our strategic management with frontline operations, directly enhancing both staff satisfaction and the quality of care provided to our service users.
Main Responsibilities
The IAP Clinical Operations Supervisor will collaborate closely with the mental health clinical coordinator and existing team leaders.
Your responsibilities will encompass:
- Deliver visible and accessible managerial support to the team.
- Oversee daily staffing, including coordinating shift adjustments and skill mix planning.
- Conduct return-to-work meetings and well-being assessments.
- Manage managerial escalations and same-day feedback.
- Assist with staff supervisions, evaluations, and professional development.
- Ensure staff welfare through breaks, debriefs, and incident support.
- Coordinate attendance at essential clinical meetings.
- Supervise administrative tasks related to staffing and operations.
This role is crucial for upholding our high standards of care while ensuring our team members feel supported and valued in their challenging and essential work. The ideal candidate will possess a background in mental health, strong leadership capabilities, and the ability to excel in a fast-paced, dynamic environment.
About Our Organization
We are Avon and Wiltshire Mental Health Partnership NHS Trust, a diverse organization with over 5,000 dedicated professionals delivering inpatient and community-based mental health services.
Our services reach a wide population across various locations, ensuring comprehensive care for individuals in need.
Our exceptional team promotes mental health and well-being, with a commitment to a person-centered approach for those utilizing our services and for all employees. We recognize that satisfied and fulfilled employees provide superior care.
At AWP, we actively encourage applications from all backgrounds, particularly from individuals of Black, Asian, and minority ethnic backgrounds, those with disabilities, and members of the LGBTQ+ community. We value the unique experiences, perspectives, and knowledge that diversity brings to our organization.
If you are contemplating relocation, we offer relocation assistance, subject to terms and conditions. Living in the South West provides access to vibrant cities, stunning countryside, and beautiful coastlines, making it an excellent place to raise a family.
Key Responsibilities
1. Operational Oversight:
Manage daily staffing and roster coordination for current and upcoming shifts.
Ensure appropriate skill mix across shifts.
Address same-day operational challenges and roster modifications.
Facilitate staff movement between locations as necessary.
Handle managerial escalations from team members.
Participate in bed management meetings.
Implement and monitor adherence to Trust and Local Authority policies.
Support the management of health and social care budgets within established guidelines.
Oversee roster management.
Provide coverage for Clinical Coordinator breaks when required.
Maintain daily visibility and availability for the team.
2. Staff Support and Development:
Conduct timely return-to-work meetings and well-being assessments.
Provide immediate debriefs and incident support.
Assist with staff supervisions and evaluations.
Process occupational health referrals as necessary.
Support student placements and new staff inductions.
Facilitate ongoing training and development opportunities.
Conduct engagement meetings.
Ensure staff welfare, including managing breaks and providing support.
3. Quality Assurance and Governance:
Monitor service delivery and compliance with policies.
Address same-day feedback and complaints.
Ensure adherence to clinical and operational standards.
Assist in investigations into complaints and incidents.
Contribute to maintaining up-to-date evidence of quality and safety outcomes.
Participate in integrated governance activities at the team level.
4. Administrative and Data Management:
Manage roster and clinical communications.
Complete and process necessary documentation and staff-related processes.
Support accurate recording of clinical and performance data on relevant systems.
Coordinate attendance at key clinical meetings.
Oversee clinical communications alongside the Clinical Coordinator.
Authorize expenses.
5. Interdepartmental Collaboration:
Foster close working relationships with internal and external services.
Coordinate visits and tours for stakeholders.
Support effective communication between multi-agency operational partners.
6. Health, Safety, and Facilities Management:
Ensure health and safety assessments are conducted.
Support infection control measures.
Contribute to the effective management of Trust facilities.
7. Service User and Carer Engagement:
Assist in establishing systems for engaging with service users and their families.
Support the implementation of person-centered care approaches.
8. Continuous Improvement:
Provide daily updates to relevant stakeholders.
Contribute to service development initiatives as required.
This role is essential for maintaining our high standards of care while ensuring our team members feel supported and valued in their challenging and vital work. The ideal candidate will have a background in mental health, strong leadership skills, and the ability to thrive in a fast-paced, dynamic environment.
