Technical Support Specialist

3 days ago

London, Greater London, United Kingdom CoStar Group Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at CoStar Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients and internal teams.

Key Responsibilities

  • Liaise with clients and their software providers to establish automated data connections, analyze data quality, and work towards clients' requirements.
  • Work collaboratively with internal and external technology teams while monitoring ticket management systems.
  • Analyze ongoing raw data received from feed providers and liaise with clients, suppliers, and developers to diagnose technical issues and implement solutions.
  • Investigate queries raised by clients, consumers, and colleagues, and communicate resolutions clearly while managing expectations.
  • Uphold the highest standards of customer service.
  • Audit clients on site, review accounts identified with potential problems, and prioritize and manage work queues.
  • Independently troubleshoot live service issues, maintain awareness of current solution functionality, and effectively communicate and document issue investigation, resolution, and provide support and knowledge transfer to fellow associates and clients.
  • Perform other duties as called upon, including dealing with ad-hoc work/projects, such as new product roll-outs.

Requirements

  • Proficient in Google apps, Trello, Notepad++, Zoho CRM, and Zoho Support software.
  • Knowledge of all major internet browsers, e.g. Internet Explorer, Edge, Chrome, Firefox, and Safari.
  • A working knowledge of data extraction, storage, manipulation, processing, and analysis, and File Transfer Protocol (FTP).
  • Experience in support and diagnosis of internet protocols.
  • Demonstrate an in-depth understanding of the real estate industry.
  • Client-focused professional who is skilled in building and maintaining relationships.
  • Able to work effectively under pressure within a busy, fast-moving environment.
  • Proactive problem-solver who works well in teams or autonomously, grasping concepts quickly and clearly.
  • Able to make decisions independently throughout the problem-solving process.
  • Possess exceptional internal and external communication and negotiation skills.
  • Must have excellent attention to detail, be self-motivated, organized, flexible, and approachable.
  • Strong written and verbal communication skills.
  • Educated to degree level or equivalent experience.

What We Offer

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment, other perks include full private medical cover, dental cover, life assurance, and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, birthday lunches, and much more

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