Client Success Associate

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Mediaworks Full time

Are you an enthusiastic professional eager to embark on a career in account management, particularly within the realm of digital marketing? This position may be the perfect fit for you.

The ideal candidate will collaborate with our Account Management team to ensure a superior client experience while driving growth for our clients through our expertise in digital strategies and industry knowledge.

Role Overview

Your responsibilities will include:

# Assisting in the effective management of client accounts in accordance with Mediaworks' standards and quality benchmarks.

# Supporting the Client Services team in executing digital marketing initiatives and creative projects for clients across diverse sectors such as retail, finance, and healthcare.

# Coordinating with internal teams to consistently deliver value to our clients and enhance the impact of our services on their businesses.

# Managing stakeholder expectations by efficiently organizing and communicating updates and meetings.

# Establishing trustworthy relationships with clients and internal teams, while gaining insights into their market and business requirements.

# Striving to exceed expectations and provide outstanding experiences for our clients.

When you become part of our organization, you will have the opportunity to excel, along with a competitive salary and bonus structure, 25 days of annual leave with the option to purchase additional days (in addition to public holidays and your birthday off), social events, and various wellbeing initiatives, along with a personal development plan and more.

Candidate Profile

The successful applicant will ideally possess:

# At least one year of experience in a client-facing or digital marketing position, preferably within an agency setting.

# Familiarity with digital marketing channels such as PPC and SEO.

# A natural talent for cultivating personal relationships.

# A problem-solving mindset and a willingness to support and learn from others.

# Excellent written and verbal communication skills, with the ability to work autonomously as well as collaboratively.

# Strong analytical abilities to interpret and assess commercial data.

# A keen desire for continuous learning and personal development.

# A positive attitude and a commitment to fostering a collaborative team environment.

#ownyourfuture



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