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Client Success Specialist

3 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full time

Customer Success Manager

Arctic Wolf stands at the forefront of cybersecurity, delivering exceptional security operations to enterprises across the globe. We are in search of a Customer Success Manager to enhance our team.

Core Responsibilities:

  • Oversee a portfolio of corporate clients utilizing Arctic Wolf's CyberSOC solution
  • Meet renewal and growth objectives through strategic consultative selling
  • Engage with clients to gather insights and relay feedback to the organization
  • Ensure client satisfaction through the delivery of regular account assessments
  • Facilitate negotiations to promote additional Arctic Wolf service offerings
  • Act as a strategic advisor to clients in formulating growth strategies
  • Organize and prioritize numerous tasks to effectively address client concerns
  • Develop risk management strategies to retain clients at risk of churn

Essential Skills:

  • Fluent in English and German
  • Adaptable and capable of thriving in a dynamic environment
  • Technical aptitude with familiarity in Salesforce
  • Strong commitment to customer service and data protection
  • Ability to inspire others with enthusiasm and dedication

Required Qualifications:

  • 5+ years of proven success in a sales capacity
  • Experience in field sales is highly preferred

If you possess a passion for cybersecurity and a robust sales background, we invite you to consider a role with Arctic Wolf, where we are dedicated to eliminating cyber risks.