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Customer Service Associate

2 months ago

Bristol, Bristol, United Kingdom SS&C Technologies Holdings Full time
Job Description

In return for your loyalty & commitment, you'll receive your competitive salary as well as our exclusive rewards package that offers flexibility and choice

  • Flexible holiday allowance
  • A competitive pension scheme
  • Life Assurance (4 x salary)
  • Single person healthcare
  • Onsite facilities including our canteen, chill out areas and social calendar
  • Discounts for a number of retailers and restaurants – Exclusive high street discounts

About the Role

We are seeking a highly skilled and motivated Customer Service Associate to join our team at SS&C Technologies Holdings. As a Customer Service Associate, you will be responsible for providing exceptional customer service by accurately processing and authorising a variety of customer transactions, including complex and non-standard transactions.

Key Responsibilities

  • Process transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits
  • Process non-standard or complex transactions/calculations, including manual processing where required, ensuring that you treat our customers fairly.
  • Supports and takes an active role in service improvement/process improvement initiatives or projects as required
  • Assists management team where appropriate
  • Keeps own knowledge of processes, products and appropriate regulation up to date
  • Achieves agreed performance levels
  • Implements and maintains personal development plan, and is proactive in own self development

Requirements

  • The ability to be a team player
  • Have a keen eye for detail and enjoy working with data
  • Good keyboard skills and familiar with Microsoft word and excel
  • Great telephone manner
  • Organisation and time management skills to prioritise workloads
  • Analytical, problem solving and decision making skills
  • Communication and mathematical reasoning skills (5 GCSE's or equivalent)

About Us

SS&C Technologies Holdings is a global provider of investment and financial services as well as software for the financial services and healthcare industries. We are a leading company with 20,000+ employees in over 90 offices in 35 countries. Our products and services are used by 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms.

What We Offer

All offers of employment at SS&C Technologies Holdings are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful