Customer Service Associate
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Associate to join our team at SS&C Technologies Holdings. As a key member of our organization, you will be responsible for providing exceptional customer service by accurately processing and authorizing customer transactions, including complex and non-standard transactions.
Key Responsibilities
- Process transactions to agreed service levels, quality standards, and financial authority limits
- Process non-standard or complex transactions, ensuring fair treatment of customers
- Support service improvement initiatives and projects as required
- Assist management team as needed
- Stay up-to-date with knowledge of processes, products, and regulations
- Achieve agreed performance levels
Requirements
- Team player with a keen eye for detail and data handling skills
- Good keyboard skills and familiarity with Microsoft Word and Excel
- Great telephone manner and organizational skills
- Analytical, problem-solving, and decision-making skills
- Communication and mathematical reasoning skills
About Us
SS&C Technologies Holdings is a global provider of investment and financial services, as well as software for the financial services and healthcare industries. We are committed to developing, supporting, and training our staff to achieve their career goals.
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