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Customer Service Representative

2 months ago

York, York City, United Kingdom The National Trust Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in York. As the public face of our properties, you will work as part of a friendly team providing a warm welcome to visitors, giving information about the property, answering questions, and making sure everyone has an enjoyable and memorable visit.

Key Responsibilities

  • Deliver exceptional customer service experiences to visitors, ensuring a warm and welcoming atmosphere.
  • Provide information about the property, its history, and its significance, engaging visitors in a meaningful way.
  • Work collaboratively with the team to ensure seamless operations and excellent visitor experiences.
  • Participate in key property events, social media promotion, and other initiatives to enhance the visitor experience.
  • Understand and promote the value of membership to visitors, encouraging them to support the National Trust's conservation efforts.

What We Offer

  • A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places.
  • Opportunities for professional growth and development, including training and support to enhance your skills and knowledge.
  • A dynamic and inclusive work environment, where everyone feels valued and supported.
  • Flexible working arrangements, whenever possible, to balance work and personal life.

Requirements

  • Excellent customer service skills, with a passion for delivering exceptional experiences.
  • Strong communication and interpersonal skills, with the ability to engage with visitors of all ages and backgrounds.
  • Ability to work collaboratively as part of a team, with a flexible and adaptable approach.
  • Basic knowledge of the National Trust's mission and values, with a willingness to learn and grow.