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Customer Service Representative

2 months ago

Chapel Road, United Kingdom East of England Coop Full time
About the Role

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the growth and evolution of our business.

Key Responsibilities
  • Provide excellent customer service, ensuring a positive experience for all customers
  • Support the store team to deliver high standards of customer service, availability, and presentation
  • Work collaboratively with colleagues to achieve sales and customer service targets
  • Contribute to the maintenance of a clean and safe store environment
  • Participate in ongoing training and development to enhance skills and knowledge
What We Offer
  • Competitive hourly rate of £11.50
  • 20% discount in our food stores and other discounts across our family of businesses
  • 22 days holiday (plus bank holiday entitlement) which increases with service
  • 5% employer pension contribution
  • Death in service benefit
  • Access to our colleague communications app, The Loop
  • Enhanced family leave and pay arrangements
  • Opportunities to grow with award-winning training and apprenticeship programmes
  • Great deals and discounts across 100's of high street and online retailers
  • Financial wellbeing support, including Wagestream
Working with Us

We strive to be the best place to work, investing in our colleagues to help them progress in their careers and achieve their full potential. We aim to be as flexible as possible, creating shift patterns that work for both our co-op and our colleagues.