Technical Support Specialist

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Pertemps Full time
{"title": "Technical Helpdesk Advisor", "description": "Job Summary

We are seeking a highly skilled Technical Helpdesk Advisor to join our team in West London. As a key member of our customer support team, you will provide expert technical guidance and assistance to internal and external customers, ensuring they receive top-tier technical support and solutions for our entire product range.

Key Responsibilities
  • Provide exceptional high-level technical support via phone, email, and live chat while meeting department KPIs and objectives
  • Diagnose and resolve complex technical issues related to our products promptly and efficiently, especially in relation to Commercial Valves
  • Collaborate with the Customer Service team to ensure timely and satisfactory issue resolution
  • Develop and implement a robust knowledge base system that includes FAQs, troubleshooting guides, and product documentation to assist customers and internal teams
  • Create training material and conduct training sessions for internal staff and customers on our product range
  • Ensure that all technical support interactions meet quality standards and adhere to company policies and procedures
  • Monitor customer feedback and implement improvements to enhance the customer support experience
  • Maintain records of customer interactions, technical issues, and resolutions for reporting and analysis purposes
  • Review marketing materials, including websites, product guides, technical guides, and data sheets, to ensure correct and up-to-date information is being provided
  • Demonstrate an in-depth understanding of the Valves, JG Speedfit, John Guest, SharkBite, and JG Underfloor product ranges, including installation, maintenance, troubleshooting, and their integration within plumbing and heating systems
  • Stay updated on industry trends, product developments, and best practices to provide accurate and up-to-date technical support
  • Serve as a subject matter expert on the entire product range
  • Assist with product development by providing feedback and insights gathered from customer interactions
  • Act as the escalation point for complex technical issues that require advanced troubleshooting and problem-solving
  • Collaborate with engineering, quality, and product development teams to resolve critical issues
Requirements
  • Proven experience in a technical support role or a similar role within the plumbing and heating industry
  • Strong knowledge of plumbing and heating systems and fluid applications, including boilers, water heaters, pipes, valves, and underfloor heating
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Familiarity with CRM software for tracking and managing customer enquiries

We offer an excellent benefits package, including superb annual leave entitlement, employee assistance programs, an excellent pension scheme, and CPD opportunities.

", "lang_code": "en-US"}

  • Technical Support Specialist

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno IT SolutionsWe are a leading provider of premium technology solutions, dedicated to delivering exceptional service and support to our clients. Our team of experts is passionate about helping businesses like yours succeed in today's fast-paced digital landscape.Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced...

  • Technical Support Specialist

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno IT SolutionsWe are a leading provider of premium technology solutions, dedicated to delivering exceptional service and support to our clients. Our team of experts is passionate about helping businesses like yours succeed in today's fast-paced digital landscape.Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced...

  • Technical Support Specialist

    1 month ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno ® IT SolutionsWe create partnerships that deliver premium technology solutions to enable efficiency and increase performance.Job Title: Technical Support SpecialistAs a Technical Support Specialist at Couno ® IT Solutions, you will play a pivotal role in solving complex technical issues, maintaining our premium service, and enhancing client...

  • Technical Support Specialist

    1 month ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno ® IT SolutionsWe create partnerships that deliver premium technology solutions to enable efficiency and increase performance.Job Title: Technical Support SpecialistAs a Technical Support Specialist at Couno ® IT Solutions, you will play a pivotal role in solving complex technical issues, maintaining our premium service, and enhancing client...

  • Technical Support Expert

    1 month ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno ® IT SolutionsWe are a leading provider of premium technology solutions, dedicated to delivering exceptional efficiency and performance to our clients.Our core values of Accountability, Knowledge, Performance, and Team drive everything we do, and we're looking for like-minded individuals to join our team.Role OverviewWe're seeking a skilled...

  • Technical Support Expert

    1 month ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno ® IT SolutionsWe are a leading provider of premium technology solutions, dedicated to delivering exceptional efficiency and performance to our clients.Our core values of Accountability, Knowledge, Performance, and Team drive everything we do, and we're looking for like-minded individuals to join our team.Role OverviewWe're seeking a skilled...

  • Technical Support Specialist for Managed Service Providers

    3 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom In Technology Group Limited Full time

    Are you an experienced technical support specialist looking for a new challenge in a rapidly growing Managed Service Provider? We have an exciting opportunity for a skilled professional to join our team as a 2nd Line Support Engineer.Company OverviewIn Technology Group Limited is a leading provider of IT services, dedicated to delivering exceptional support...

  • Technical Support Expert

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno ® IT SolutionsWe are a leading provider of premium technology solutions, dedicated to delivering exceptional efficiency and performance to our clients.Our core values of Accountability, Knowledge, Performance, Team, and Equality drive everything we do, and we seek like-minded individuals to join our team.Role OverviewWe are seeking a skilled...

  • Technical Support Expert

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno ® IT SolutionsWe are a leading provider of premium technology solutions, dedicated to delivering exceptional efficiency and performance to our clients.Our core values of Accountability, Knowledge, Performance, Team, and Equality drive everything we do, and we seek like-minded individuals to join our team.Role OverviewWe are seeking a skilled...

  • Technical Support Expert

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About CounoCouno is a leading provider of premium technology solutions, dedicated to delivering exceptional efficiency and performance to our clients.Our core values of Accountability, Knowledge, Performance, Team, and Equality guide everything we do, and we're committed to fostering a culture of excellence and collaboration.We're seeking a highly skilled...

  • Technical Support Expert

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno ® IT SolutionsWe're a leading provider of premium technology solutions, dedicated to delivering exceptional efficiency and performance to our clients.Our core values drive everything we do, and we're committed to finding like-minded individuals who share our passion for excellence.Job DescriptionAccountability - We take ownership of our actions,...

  • Technical Support Expert

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Couno ® IT Solutions Full time

    About Couno ® IT SolutionsWe're a leading provider of premium technology solutions, dedicated to delivering exceptional efficiency and performance to our clients.Our core values drive everything we do, and we're committed to finding like-minded individuals who share our passion for excellence.Job DescriptionAccountability - We take ownership of our actions,...

  • Technical Field Applications Specialist

    2 months ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom IC Resources Full time

    About the RoleWe are seeking a highly skilled Technical Field Applications Specialist to join our team at IC Resources. As a Field Applications Engineer, you will play a crucial role in providing technical support to our clients in the verification of their designs.Key ResponsibilitiesProvide technical expertise in FPGA technologies, including verification...

  • Technical Field Applications Specialist

    4 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom IC Resources Full time

    About the RoleWe are seeking a highly skilled Technical Field Applications Specialist to join our team at IC Resources. As a Field Applications Engineer, you will play a crucial role in providing technical support to our clients in the verification of their designs.Key ResponsibilitiesProvide technical expertise in FPGA technologies, including verification...

  • Electrical Maintenance Specialist

    7 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Rise Technical Recruitment Limited Full time

    Electrical Maintenance SpecialistWe are seeking an experienced Electrical Maintenance Specialist to join our team at a large state-of-the-art warehouse facility. As an Electrical Maintenance Specialist, you will be responsible for completing planned and reactive maintenance on our manufacturing machinery.Key Responsibilities:Perform planned and reactive...

  • Senior Technical Support Specialist

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom DNA Recruit Full time

    Job Title: 3rd Line Infrastructure EngineerJob Summary:We are seeking a skilled 3rd Line Infrastructure Engineer to join our IT Operations team for a 3-month contract. This role is based in Central London with hybrid working and falls outside IR35.Key Responsibilities: Provide senior technical support for complex infrastructure issues Utilize strong...

  • Senior Technical Support Specialist

    2 weeks ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom DNA Recruit Full time

    Job Title: 3rd Line Infrastructure EngineerWe are seeking a skilled 3rd Line Infrastructure Engineer to join our IT Operations team for a 3-month contract. This role is based in Central London with hybrid working and falls outside IR35.Key Skills and Experience:5+ years in senior technical support3rd Line Support / Service Desk ExpertiseStrong...

  • Technical Support Engineer

    1 month ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Southend-on-Sea. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain...

  • Technical Support Engineer

    1 month ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Southend-on-Sea. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain...

  • Manufacturing Engineer

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Manufacturing Engineer - Production SpecialistJob Description:This is a specialist manufacturer with a global customer base over the last 60 years. They have implemented new cutting-edge automated equipment to facilitate their manufacturing processes.As a Manufacturing Engineer - Production Specialist, you will play a vital role in manufacturing...