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Training Executive
2 months ago
We are seeking a highly skilled and experienced Training Executive to join our team at Small Luxury Hotels of the World. As a key member of our training team, you will be responsible for delivering and facilitating training programs across multiple countries and cultures.
Key Responsibilities- Liaise with all SLH departments to maintain the hotelier extranet and ensure seamless integration with our digital systems.
- Support hotelier and staff queries related to the hotelier extranet and collaborate with our digital service provider to resolve issues.
- Participate in weekly meetings with our web agency, take minutes, and follow up on action points to ensure effective communication.
- Provide ongoing support in projects related to enhancements, testing new releases, and troubleshooting issues on staging and production environments.
- Run reports and manage our client database in Salesforce CRM to ensure accurate and up-to-date information.
- Create Salesforce triggered sends in Marketing Cloud Connect to enhance our marketing efforts.
- Set up access to distribution tools and the company conferencing tool for new employees and conduct introductory training sessions.
- Audit the system monthly, troubleshoot, and remove inactive members to maintain a clean and efficient database.
- Support embedded Tableau administration and update contacts within the entitlement table to ensure accurate data.
- Assist in updating training guides and videos using Camtasia, PowerPoint, and Adobe Products to ensure consistency and quality.
- Schedule, prepare, and host online webinars to engage with employees and hotel members.
- Proofread documents, training guides, and content pages to ensure accuracy and attention to detail.
- Ensure all training videos, documentation, and presentations adhere to SLH's branded format to maintain consistency.
- Collaborate with the Head of Training Worldwide to produce dedicated training courses, guides, and newsletters.
- Continuously develop and acquire knowledge of SLH and hotel systems to stay up-to-date with industry developments.
- Stay ahead of SLH reservation system (SynXis CR) updates and enhancements by reviewing documentation and testing new features.
- High degree of competency with adult learning concepts, practices, and procedures, including the design of instructor-led training and delivery of content with strong facilitation skills.
- Ability to manage content, users, and upload content onto the CMS.
- Familiarity with training methodologies and a good understanding of Microsoft Word, Excel, and PowerPoint.
- Front of House customer service experience and/or Reservation & Revenue experience in the hotel industry is desired but not essential.
- Highly organized and self-motivated with a strong ability to self-manage and prioritize tasks.
- Preferably qualified with a bachelor's degree and at least 3 years' experience in the hotel industry (preferably within the luxury sector).
- Fluent in English and a second language preferable.
- Excellent communication skills both verbal and written, with attention to detail and good time and workload management skills.
- Enthusiastic and positive attitude with the ability to troubleshoot basic IT issues related to training tools.
- Some travel may be required.
Small Luxury Hotels of the World is the most desirable community of independently minded travelers and independently spirited hotels in the world. We turned the luxury boutique hotel into a phenomenon and selected the distinctive, the diverse, and the downright delightful. People, places, and experiences with individual character, intimate charm, and inherent class.
We've personally visited, vetted, and verified over 570 hotels in more than 90 countries. We are envisioning a future where people experience the world with intention, experience its intensity, and protect its integrity. Be part of the community.
