Technical Administrator

3 weeks ago


Egham, Surrey, United Kingdom Pertemps Birmingham Industrial Full time
Job Title: Technical Administrator

We are seeking a highly organized and detail-oriented Technical Administrator to join our team at Pertemps Birmingham Industrial. As a key member of our operations team, you will be responsible for providing administrative support to our contracts team, ensuring the smooth operation of our ERP system, and delivering exceptional customer service.

Key Responsibilities:
  • Data Management: Input and cleanse data in SAGE 200, our company's ERP system, to ensure accuracy and efficiency.
  • Office Support: Provide general office support, including answering phones, assisting field engineers, and aiding the contracts team with customer inquiries.
  • Order Processing: Prepare quotes, process small part orders from customers, and issue invoices accordingly.
  • Service and Maintenance: Manage service and maintenance cases through Sicon, handle the return of goods for repair, warranty, or service, and allocate stock to contracts as needed.
  • Customer Service: Investigate and resolve customer inquiries, ensuring a satisfactory outcome, and work closely with the Systems Manager, Stores team, Account Managers, Contract Engineers, and Director to meet customer needs.
  • Team Collaboration: Foster and maintain effective working relationships across departments, provide coverage for colleagues during their holidays or absences, and assist with any other tasks as directed by the Contracts Engineer or Director.
  • Health and Safety: Adhere to all statutory, company, and regulatory health and safety rules, ensure appropriate PPE is used when necessary, and escalate unresolved issues to management or the Health & Safety Manager.

If you possess the required skills and experience for this role, we invite you to apply and become part of a dynamic team.



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