Property Liaison Officer

7 days ago

Basingstoke, Hampshire, United Kingdom Novus Property Solutions Full time

Job Summary:

We are seeking a highly skilled and experienced Contract Liaison Officer to join our team at Novus Property Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our customers, clients, and the wider community.

Key Responsibilities:

  • Support site or contract with liaison between customers, clients, and wider community
  • Lead on delivering all added value contractual commitments, including planning and diarising community, skills, and employment initiatives, keeping these in line with the Social Value Act
  • Deal with enquiries/issues relating to varying works delivered by our site teams and sub-contractors, acting as the 'voice and face' at a contract and site level
  • Deal with complaints and resolve concerns in a positive manner
  • Promote all good news stories and initiatives with Marketing, ensuring we capture the good work we do

Requirements:

  • Experience in Social Housing and communication
  • Confident presentation skills
  • Flexibility with regards to hours and travel
  • Full UK Driving Licence

About Us:

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with over 700 colleagues in 19 locations across Great Britain. We are a social and environmentally responsible family-owned business with a rich 125-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

What We Offer:

  • Attractive salary and benefits package
  • 27 Days Holiday and Bank Holidays - option to buy or sell holidays
  • Company pension scheme - up to 7%
  • Car Allowance or Fleet Van
  • Discounted Healthcare Scheme, High street and lifestyle discounts

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