Assistant Store Manager

1 month ago


Ilford, Greater London, United Kingdom British Heart Foundation Full time
About the Role

We are seeking an experienced Assistant Store Manager to join our Home Store team in Ilford. As a key member of our store management team, you will play a vital role in driving sales, improving customer satisfaction, and contributing to the overall success of our store.

Key Responsibilities
  • Support the Store Manager in the day-to-day running of the store, taking full responsibility in their absence.
  • Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
  • Contribute to the success of the store by ensuring the highest standard of customer service, achieving targets, maintaining visual merchandising, and maximising sales through physical and digital channels.
  • Support with the recruitment and development of volunteers, achieving expectations within campaign activities, and working with the manager to generate stock.
What We're Looking For
  • Experience in a customer-facing role, with supervisory experience.
  • Commercially driven, with a passion for delivering exceptional customer service and achieving the highest retail standards.
  • An inclusive approach to developing teams, with a focus on results-driven performance.
About Us

The British Heart Foundation is a leading charity that funds research into heart and circulatory diseases. We have over 700 stores across the UK, and our Home Stores team is dedicated to providing high-quality products and exceptional customer service.

Benefits
  • 38 days annual leave, with the option to buy and sell leave.
  • Holistic support leave of up to 10 additional days off each year.
  • Wagestream - claim early access to your wages as you earn them.
  • Enhanced family policies, including maternity, paternity, and adoption leave.
  • 25% staff discount.
  • Health cash plan, including dental, optical, and therapies.
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
  • Pension with employer contribution of up to 10%.
  • Cycle to work scheme.
  • Discount options for gym membership.
  • Discounts with a range of retailers.


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