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Assistant Store Manager

2 months ago

Ilford, Greater London, United Kingdom British Heart Foundation Full time
About the Role

We are seeking an experienced Assistant Store Manager to join our team at the British Heart Foundation. As a key member of our store management team, you will play a vital role in ensuring the smooth operation of our store and delivering exceptional customer service.

Key Responsibilities
  • Support the Store Manager in the day-to-day running of the store, including managing stock, visual merchandising, and customer service.
  • Take full responsibility for the store in the absence of the Store Manager, ensuring continuity of service and maintaining high standards.
  • Lead and motivate a team of staff and volunteers to deliver excellent customer service and achieve sales targets.
  • Develop and implement strategies to improve sales, customer engagement, and store performance.
  • Work closely with the Store Manager to achieve business objectives, including managing budgets, stock, and resources.
  • Contribute to the development of the store's visual merchandising and display standards.
  • Ensure compliance with company policies, procedures, and health and safety regulations.
What We're Looking For
  • Proven experience in a customer-facing role, preferably in a retail environment.
  • Supervisory experience, with a track record of leading and motivating teams to achieve results.
  • Commercial acumen, with the ability to analyze sales data and develop strategies to improve performance.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • A passion for delivering exceptional customer service and achieving high retail standards.
What We Offer
  • A competitive salary and benefits package, including 38 days annual leave and a pension scheme.
  • Opportunities for career development and progression within the British Heart Foundation.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to a range of employee benefits, including a health cash plan and cycle-to-work scheme.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced retail professional looking for a new challenge, please apply today.