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Medical Secretary

2 months ago


Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Secretary to join our team at the Royal National Orthopaedic Hospital NHS Trust. As a Medical Secretary, you will play a vital role in providing administrative support to our clinical teams, ensuring the smooth operation of our services.

Key Responsibilities
  • Provide high-quality secretarial and administrative services to our clinical teams, including typing, proofreading, and general administration duties.
  • Manage the clinical team's correspondence, including clinic letters and other clinical or general correspondence.
  • Book patient appointments in accordance with the 18-week pathway targets and Trust guidelines.
  • Oversee all outcomes from clinic, ensuring patients' attendance, imaging requests, and therapy requests are actioned by the clinical team.
  • Manage the postal system for incoming and outgoing mail, and deal with telephone and email queries promptly and efficiently.
  • Work as part of a team with other medical secretaries/administrators to ensure a high-quality service is maintained at all times during office hours.
  • Undertake scanning and filing of correspondence, clinic notes, test results, etc., using Note On.
  • Ensure clinic session change forms are completed as required, and maintain patient information on the Patient Administration System.
  • Provide cover for other administrative/secretarial staff during times of absence, as delegated by the Deputy Service Manager.
  • Undertake general office duties, including photocopying, faxing, filing, and scanning.
Requirements
  • Good communication and interpersonal skills.
  • Good organization skills and ability to prioritize workload.
  • Ability to work well in a team and on own initiative.
  • Ability to multitask and perform general administrative duties.
  • Ability to work to tight deadlines and targets.
  • Attention to detail and good customer care skills.
  • Good standard of English, both written and spoken.
  • Secretarial/Word Processing qualifications and minimum 1-3 years medical secretarial experience within NHS Hospital care.
  • Minimum 1-3 years audio typing experience within NHS Hospital care.
  • Experience of working within multi-disciplinary teams in a Hospital setting.
  • Understanding of the need for confidentiality and data protection.
About Us

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements, realizing our vision of being a world-leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world-leading research, and offering a strong foundation of education, training, and career progression.