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Guest Service Ambassador
2 months ago
Deliver exceptional guest experiences at Thorpe Park, a world-class theme park in the UK.
Key Responsibilities:- Provide outstanding customer service to guests, ensuring a safe and enjoyable experience.
- Assist guests with accessibility queries and process Ride Access Pass registrations.
- Act as a knowledgeable ambassador for the resort, addressing guest inquiries and resolving issues discreetly and professionally.
- Take and resolve guest feedback, both positive and negative, in a professional manner.
- Excellent customer service skills, with the ability to problem-solve and work efficiently in a team and lone situations.
- Ability to learn systems and new processes/procedures, with basic knowledge of Microsoft Office and a Point of Sale system.
- Strong communication skills, with the ability to work with diverse guests and colleagues.
- 20 free tickets to any Merlin attractions worldwide.
- 25% discount in our retail shops and restaurants.
- Opportunities to develop and have a longer-term career in Merlin.
- Free bus from Staines station to the Park for all employees.
- 40% discount online off LEGO, and more.
At Thorpe Park, we strive to create an inclusive and diverse workplace where everyone feels valued and has the same opportunities to thrive. We welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too.
